Guide
Preparing knowledge for your AI Employee
Updated 25 September 2026
Give your AI Employee clear, current, topic-by-topic documents: product details, policies, FAQs written the way customers ask, and anything it should never say. Update them whenever something changes.
What to include
- Products or services, with what each includes
- Timings, locations, delivery areas
- Policies: refunds, cancellations, documents required
- FAQs phrased like customers phrase them
What to avoid
Contradictory versions of the same document, outdated brochures, and long unstructured text dumps.
Keep improving
Review chats that were handed over; each one points to a missing or unclear answer.
See it working for your business