Straight answers to common questions
Each answer starts with the short version, then explains.
Is there a free plan for AIVIO Intelligence?
The CRM itself is free to use, with no monthly or yearly rental. You only pay for usage (messages, template sends, AI features and Voice AI calls) from a prepaid wallet.
Can an AI voice agent answer my business phone calls?
Yes. An AI voice agent can answer incoming calls immediately, hold a natural conversation, answer questions, book appointments and log the call to your CRM, and hand over to a person when needed.
Can AI qualify leads automatically?
Yes. AI can ask qualifying questions on WhatsApp or on a call, such as need, budget, timeline and location, record the answers on the lead, score it and route hot leads to a salesperson.
What is the difference between a WhatsApp chatbot and an AI chatbot?
“WhatsApp chatbot” describes where the bot runs; “AI chatbot” describes how it thinks. A WhatsApp chatbot can be rule-based (buttons and keywords) or AI-powered, and an AI chatbot can run on WhatsApp, a website or elsewhere.
How long does it take to set up WhatsApp automation?
Creating a workspace takes a couple of minutes. Connecting a number and getting first templates approved usually takes a few days, depending on Meta verification and template review.
Can I use my existing WhatsApp number for automation?
Often yes, but it depends on how the number is used today. We help you decide between moving your existing number to the WhatsApp Business Platform and using a new one.
Do I need Meta business verification to automate WhatsApp?
You need a Meta business account to use the WhatsApp Business Platform. Business verification unlocks higher messaging limits and is recommended for most businesses sending templates at scale.
How can I send bulk WhatsApp messages without getting blocked?
Send bulk messages only through the official WhatsApp Business Platform, as Meta-approved templates, to people who opted in, at a paced rate. Avoid phone-app bulk senders, which risk the number.
Is WhatsApp automation legal in India?
Using WhatsApp’s official Business Platform to message customers who opted in is a normal, permitted business practice. What causes problems is unsolicited messaging and unofficial tools that automate the phone app.
Can WhatsApp automation collect payments?
Yes. AIVIO Intelligence sends native WhatsApp payment cards that customers pay with any UPI app in one tap, from a chat, a flow, a quote or during a voice call, and reconciles the payment against the order.
Can the AI reply in Hindi on WhatsApp?
Yes. The AI Employee replies in the customer’s language, including Hindi and Hinglish, and keeps your chosen tone.
How do I automate WhatsApp replies to IndiaMART and JustDial leads?
Connect IndiaMART, JustDial or TradeIndia in the Integrations Hub. Each new lead lands in the CRM and can instantly receive a WhatsApp welcome template, get assigned, and join a follow-up sequence.
What happens when the AI doesn’t know the answer?
It is instructed not to guess. It says it will connect the customer with the team, and the chat is handed over in the shared inbox with full context.
Can multiple agents use one WhatsApp number?
Yes. On the WhatsApp Business Platform, a shared team inbox lets many teammates work the same number at once, with assignment, notes and routing.
How can I reduce appointment no-shows?
Confirm bookings instantly on WhatsApp, send a reminder before the appointment with a one-tap reschedule option, and follow up after. Making rescheduling easy stops a no-show from becoming a lost customer.
How is customer data controlled in AIVIO Intelligence?
Access is role-based per module, chats can be routed to specific people, data exports require a permission, and access can be switched off instantly. Messaging runs on Meta’s official platform.
How do customers pay on WhatsApp?
They tap “Pay” on a WhatsApp payment card and choose any UPI app. The payment is matched to the order automatically, and an invoice can follow in the same chat.
Can I track WhatsApp campaign performance?
Yes. Each broadcast shows sent, delivered, read and failed counts, and replies land in the inbox as conversations you can work.
How is an AI Employee different from a chatbot?
A chatbot usually lives in one channel and follows a script. An AI Employee is one brain, with your knowledge, persona and allowed actions, that works across WhatsApp chats, flows, website chat and voice calls.
Should AI handle customer complaints?
AI can acknowledge a complaint instantly, collect details and route it, but resolution is usually better handled by a person. Configure handover rules for complaints.
Which industries use WhatsApp automation the most?
Any business where customers enquire, book or pay through conversation: education and coaching, real estate, clinics, retail and D2C, events, travel, automobile dealers, manufacturers and distributors, and B2B services.
How do I choose a WhatsApp automation provider?
Check that it runs on the official WhatsApp Business Platform, includes a real CRM and team inbox, supports AI in your customers’ languages, connects to your lead sources, and bills in a way that matches your usage.
Ready to let your business answer every customer?
No monthly rental. No yearly rental. Pay only for what you use.