WhatsApp automation
WhatsApp customer support automation
WhatsApp customer support automation uses an AI trained on your policies and FAQs to answer routine questions instantly, routes the rest to the right team, and keeps every conversation in one shared inbox with a clean handover to a person.
What to automate first
Start with the questions your team answers most: order status, timings, delivery areas, returns, documents required. These are predictable and already written down somewhere.
Routing and handover
Rules send billing questions to accounts and complaints to a senior person. When someone takes over, the AI pauses on that chat so customers never get two answers.
Keep answers on-policy
Feed your SOPs into the AI Employee’s knowledge. When a policy changes, update the document and the answers change with it.
See it working for your business