Question
What is the difference between a WhatsApp chatbot and an AI chatbot?
“WhatsApp chatbot” describes where the bot runs; “AI chatbot” describes how it thinks. A WhatsApp chatbot can be rule-based (buttons and keywords) or AI-powered, and an AI chatbot can run on WhatsApp, a website or elsewhere.
In practice the best WhatsApp bots combine both: structured flows for tasks like booking or payment, and AI for the free-form questions customers ask along the way.
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