AI voice agent
What is an AI voice agent?
An AI voice agent is software that listens to a caller, understands what they mean, and replies in a natural voice in real time, while taking actions such as booking a slot or sending a document. It combines speech recognition, a language model with your business knowledge, and speech synthesis.
How it differs from IVR
IVR makes callers press numbers through a menu. A voice agent lets them simply say what they need and get an answer or an action.
What it can do on a call
- Answer questions from your knowledge
- Qualify a lead
- Book or reschedule appointments
- Send a brochure or payment request on WhatsApp mid-call
- Log the outcome, recording and transcript to the CRM
Where people still matter
Complaints, sensitive conversations and complex negotiations. A good voice agent knows when to hand over.
See it working for your business