Data Deletion Instructions

In compliance with Meta Platform Terms and global privacy frameworks, this page provides instructions on how to request or execute the deletion of your account and WhatsApp CRM data.

Step 1: Purging Meta Webhook & Settings

If you want to immediately stop AIVIO CRM from receiving or processing conversation updates from your Meta WhatsApp App, do the following:

Log in to your AIVIO CRM Dashboard and navigate to the WhatsApp Settings Panel.
Clear the values in the Access Token, App Secret, Phone Number ID, and App ID inputs.
Click Save Settings. This immediately destroys the active programmatic tokens stored in our secure database.
Go to your Meta Developer Console, select your App, and unsubscribe or delete the Webhook subscription pointing to our endpoints.

Step 2: Requesting Full Account & Chat History Erasure

To request a complete database wipe (including contacts, lead stage histories, campaign attributions, budget details, and chat records):

Email Request

Send a request to admin@aiviox.in (our Grievance Officer under the DPDP Act, 2023) from your registered business email address.

Processing Time

All database wipe requests are processed within 24-48 business hours. You will receive a secure WhatsApp notification and email confirmation once deletion completes.

Important Deletion Note

Once account deletion is verified and executed, all data is permanently purged from our active Postgres production nodes and replica arrays. This action is irreversible. Active budget credits, lead conversion histories, and pipeline kanban boards cannot be restored.